Privacy Policy

1. Introduction

At NexOrbyt, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our comprehensive CRM platform services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account registration information (name, email, company details)
• Contact information for leads and customers you manage
• Product information you add to your catalog
• Email communications and templates
• Marketing templates and communication content
• Payment and billing information

Usage Information

We automatically collect certain information about your use of our Service:

• Login activity and session data
• Feature usage patterns and analytics
• Device information and browser type
• IP address and location data
• Performance metrics and error logs

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our comprehensive CRM services
• Processing transactions and managing your account
• Improving our platform features and user experience
• Sending important service notifications and updates
• Providing customer support and technical assistance
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Data Security

We implement enterprise-grade security measures to protect your information:

• Role-based access control with granular permissions
• Secure authentication with JWT tokens
• Data encryption in transit and at rest
• Regular security audits and updates
• Multi-tenant architecture with data isolation
• Secure hosting infrastructure
• Regular data backups and recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in platform operations
• When required by law or legal process
• To protect the rights, property, or safety of NexOrbyt or others
• In connection with a business transfer or acquisition

6. Email Communications

Our platform includes email communication features. Please note:

• Email templates and campaigns are stored securely
• All email communications are logged for tracking purposes
• You control recipient lists and email content
• Email analytics help improve your communication effectiveness

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request data deletion, and we will honor such requests within 30 days, subject to legal and operational requirements.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format (subject to $150 USD processing fee)
• Opt out of non-essential communications
• Withdraw consent where applicable

Data Export Services: While you have the right to export your data, this service incurs a $150 USD processing fee to cover the costs of data compilation, formatting, and secure delivery. This ensures you receive a complete and properly structured export of all your information.

9. Third-Party Integrations

NexOrbyt may integrate with third-party services (such as IndiaGov for lead imports). These integrations are governed by their respective privacy policies. We encourage you to review the privacy practices of any third-party services you choose to use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.

11. Children's Privacy

NexOrbyt is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending notification through our platform. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the support channels available in the platform.